gateway-loader-img

BOOK DIRECT OFFERS

Exclusive offers and special promotions​
MORE

WEDDINGS

GIFT CARDS

BOOK DIRECT OFFERS

Exclusive offers and special promotions​
MORE

NEUPASS

FREQUENTLY ASKED QUESTIONS

WHAT IS THE BEST RATE GUARANTEE?

In the unlikely event that a lower rate at a Taj Hotel is made available on a non-Taj website or non- Taj mobile application (the "Competing Rate"), upon its receipt of a claim that satisfies the BRG Terms, Taj will honor that Competing Rate and provide the individual that submitted the valid claim one of the following rewards of additional 10% discount off the Competing Rate per room per night for the similar rate plan, occupancy, room type and dates. For complete details, please see the Taj Program Terms.

Customer Segment:

In the unlikely event that a lower rate at a Taj Hotel is made available on a non-Taj website or non- Taj mobile application (the "Competing Rate"), upon its receipt of a claim that satisfies the BRG Terms, Taj will honor that Competing Rate and provide the individual that submitted the valid claim one of the following rewards of additional 10% discount off the Competing Rate per room per night for the similar rate plan, occupancy, room type and dates. For complete details, please see the Taj Program Terms.

Process:

In the unlikely event that a lower rate at a Taj Hotel is made available on a non-Taj website or non- Taj mobile application (the "Competing Rate"), upon its receipt of a claim that satisfies the BRG Terms, Taj will honor that Competing Rate and provide the individual that submitted the valid claim one of the following rewards of additional 10% discount off the Competing Rate per room per night for the similar rate plan, occupancy, room type and dates. For complete details, please see the Taj Program Terms.

Frequently Asked Questions:

Yes. IHCL Hotels Best Rate Guarantee applies to standard rates available to the public on online channels. It does not apply to group or contracted rates, packaged or opaque rates, and any qualified members rates such as NEU Pass, AAA, AARP or government rates. For complete details, please see the BRG Terms.

A Best Rate claim must be submitted within 24 hours after making a reservation for IHCL hotels through the IHCL brand Website, and at least 48 hours before the standard check-in time at the applicable hotel. You must submit a Best Rate Guarantee claim form to the IHCL Customer Service Center with the screenshot of the final reservation page with complete details to claim the BRG. Sample screenshot below:portal-icon

IHCL Hotels has the sole right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. IHCL Hotels reserves the right to deny a Best Rate Guarantee claim, if it cannot independently verify the availability of a Competing Rate at the time it processes the claim.

All hotels across the IHCL Group are participating in Best Rate Guarantee.

Yes. A valid reservation at an IHCL hotels that is booked through a IHCLbrand Website is required tosubmit a Best Rate Guarantee Claim. The Best Rate Guarantee only applies to reservations booked at a similar rate plan, occupancy, room type and dates available rate available at the IHCLbrand Website at the time of booking.

In the case of a fully prepaid rate at a IHCL Hotels booked through a IHCLbrand Website, IHCL Hotels will refund the difference amount, if applicable, within 30 business days of submitting your claim. If a pre-paid reservation is booked through a third party, you will not be eligible for a Best Rate Guarantee reward and IHCL Hotels is not responsible for any fees associated with the cancellation of that reservation.

The Best Rate Guarantee will be suspended during times where the IHCLbrand Websites or certain rates are not available due to an outage, a technical issue or a circumstance beyond IHCL Hotels’ reasonable control.

Any questions regarding claims should be directed to taj.direct@tajhotels.com

No, only a reservation made on the IHCLbrand website will be eligible for the Best Rate Guarantee.

No, our offer stands only on claim forms submitted 24 hours after making the initial reservation and at least 48 hours before arrival.

No, Best Rate Guarantee only applies to competing rates for the same hotel, room type, rate type, number of guests, dates and length of stay.

The Best rate guarantee does not apply to package rates.

The Best Rate Guarantee does not include taxes, gratuities, or any additional charges or fees that may apply to your stay.

If the rate discrepancy is solely due to currency exchange calculations, we reserve the right to deny the claim.

We have the discretion to deny any claim which does not qualify the criteria and where the difference between the rates is less than one percent (1%).

A claim can only be submitted via the online Best Rate Guarantee Claim Form on the IHCL brand website. To submit a claim, fill out the required fields, check the box to agree to the Terms & Conditions, and click the submit button and we will have it verified within two working days.

We reserve the right in our sole discretion to determine the validity of any claim and whether it meets the Terms & Conditions.

Please click on the site in which Trip Advisor is displaying a lower rate, in case you are able to view the lower rate in the final screen as well, please capture that screenshot and send it in your BRG claim.

A different inclusion qualifies as a package on the competing site; however, you are free to put a BRG claim. In this case IHCL will match the inclusions of the competing site for the same rate, room type and stay dates, however it will not give a discount or gift card as it is not a valid BRG claim.

back2top
ihcl-logo
SUBSCRIBE FOR LATEST UPDATES
FOR BOOKINGS CONTACT
1-800-111-8251
reservations@ihcltata.com
CUSTOMER SUPPORT
website.feedback@ihcltata.com
QUICK LINKSDestinationsHotelsOffersNeupass
CONNECT WITH US
icon
icon
icon

5-Star Hotels in Bekal

OUR BRANDS:

brand-logo
brand-logo
brand-logo
brand-logo
brand-logo
brand-logo
brand-logo
brand-logo

© 2024 The Indian Hotels Company Limited. All Rights Reserved.
Corporate